100% Purchase Protection at Motomonkey.co.in
Disclaimer: In the event of any discrepancy or conflict, the English version of this policy will prevail over any translations.
At Motomonkey.co.in, we are dedicated to providing 100% Purchase Protection by ensuring genuine products, secure payments, and easy returns for all items purchased through our platform.
Genuine Products
We are committed to offering authentic and high-quality products to our customers. All sellers on Motomonkey.co.in are required to sign an agreement ensuring that they list and sell only genuine products. We regularly monitor listings to maintain product authenticity and customer satisfaction.
Secure Payments and Safe Ordering
Your privacy and security are our top priorities. We ensure a safe and seamless shopping experience on Motomonkey.co.in by employing the latest security measures to protect your information.
How We Protect Your Information
Our website uses advanced Secure Sockets Layer (SSL) technology to encrypt all your personal information, including your credit or debit card details, name, and address. The encryption process transforms the data you enter into secure code, ensuring safe transmission over the internet.
At Motomonkey.co.in, your payments are always secure. We use the trusted Razorpay payment gateway, which is also used by Dmart and many leading retail outlets and e-commerce websites. With industry-leading encryption and security measures, Razorpay ensures that your transactions are safe and protected at all times, giving you complete peace of mind while shopping with us.
We also maintain robust physical, electronic, and procedural safeguards to protect your data. In line with our security protocols, we may request proof of identity before disclosing personal information.
Your Responsibility
To prevent unauthorized access to your account, we encourage you to sign out after using a shared computer and protect your password. For more details, review our Privacy Policy.
Easy Returns
Returning products is simple and convenient with Motomonkey.co.in. Most items can be returned for a refund or replacement within a 7-day return window. However, return policies may vary based on product categories, so we recommend checking our Returns Policy for category-specific guidelines.
How to Return Items:
Visit the Order History in your account.
Select the item you wish to return.
Click on Return or Replace Item and choose the reason for the return.
Follow the instructions to complete your return request.
If the product is fulfilled directly by a seller, the seller will provide the return address and further instructions.
For any further assistance or queries related to returns, you can contact our support team or visit the Returns Policy
